Shoulder /Neck Pain Relief Herbal Hot & Cold Therapy Pack

Your order will be dispatched within three days from the date of payment and credited to our bank account. Shipping/delivery of Items may be done through the best mode of shipping based on the shipping address.

Orders placed through our online portal will usually be executed within the following delivery deadlines.

To all metros and state capitals in India – 7 days

To all district headquarters – 10 days

To any other place – 12-15 days

DOMESTIC DELIVERY

The tariff for shipping/delivery charges should be paid while confirming the order.

For better delivery services, the complete delivery address, with PIN Code and telephone/mobile number should be mentioned in the order.

INSPECTION

Customs Authorities / Airline Security / Shipment services have the right to open and inspect a shipment where the situation so demands.

DELIVERY CHARGES

A flat charge of INR 99 on purchases worth up to INR 999.

Free shipping on purchases worth INR 999 and above.

TRACKING ORDERS

We will email you the name of the courier company and the tracking number of your consignment to your registered email address. In case you do not receive mail from us within 48 hours of placing an order, please check your Spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company and their website updated.

This service is conditional and depends on the courier service.

We have a 5-7-day return policy, which means you have 5-7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aksobha2015@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at aksobha2015@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Wellness Therapy Packs / Personal care products cannot be returned or refunded due to hygiene purposes.

Unfortunately, we cannot accept returns on the sale of Wellness Gift Hampers and all Wellness products.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.